Privacy Policy

This policy explains how Greg's Hot Smoked (ABN 13 922 161 156) collects, uses, and protects your personal information when you visit our website or place an order with us.

What we collect

When you place an order or contact us, we collect:

• Your name, email address, and phone number
• Your delivery address (Gold Coast postcodes only)
• Order details and payment confirmation (we never see or store your card details)
• Anything you choose to send via our contact form

Payments are processed by Stripe. Stripe handles all card data directly. You can read Stripe's privacy policy at stripe.com/au/privacy.

How we use it

• To process and deliver your order
• To send order confirmations and tracking updates
• To respond to enquiries you send via our contact form
• To meet our legal record-keeping obligations

We do not send marketing emails unless you have explicitly opted in.

Who we share it with

• Stripe, our payment processor
• Resend, our email delivery provider
• Our delivery courier, when your order is shipped (your name, address, and phone only)

We do not sell, rent, or share your data with any other third party.

Data retention

Order records are kept for 7 years, as required by Australian tax law. Contact form messages are kept indefinitely for reference. You can request deletion of anything beyond what we're legally required to retain.

Your rights

Under the Privacy Act 1988 (Cth), you can request access to, correction of, or deletion of your personal information. Get in touch and we'll respond within 14 days.

Cookies

We use only essential cookies to keep your shopping cart working. We do not use third-party advertising or tracking cookies.

Changes

We may update this policy from time to time. The latest version is always at gregshotsmoked.com/privacy.

Contact

Greg's Hot Smoked
ABN 13 922 161 156
Gold Coast, QLD, Australia
Phone: 0430 366 119
Or use the contact form.